PagerDuty is looking for a strategic driven analyst to correlate goals to key performance indicators (KPIs), ensure tracking is set up to report and analyze, set up automated Tableau dashboards, run experimentation and a/b tests,  and provide collaborative insights to internal stakeholders for performance reporting and optimization. 

Reporting to the Director of Marketing Analytics, you will focus on identifying and mapping KPIs on the product led growth funnel and sales assist funnel in a SaaS environment. Additionally, you will work with key stakeholder groups on the web and growth teams (digital marketing focused) on KPI and goal mapping enablement, data driven recommendations on testing & personalization strategies, implement web analytics tracking and tests, advise on CDP tracking, create performance reporting dashboards, and deliver insights. 

You speak the language of marketers as well as data engineers, translating business questions into technical requirements. You provide simple, easy-to-digest reports and insights that will help our global marketing team drive more leads, pipeline and revenue, while keeping an eye on ROI. 

You’re organized, work well autonomously, and can be trusted to deliver high quality work. You prioritize fiercely and communicate effectively. You take the work seriously, but you don’t take yourself too seriously.

Wherever possible, you’ll teach willing marketers how to answer their own questions with the flexible dashboards that you’ve built.  

 

Key Responsibilities:

 

• Take analytics ownership of front-end tracking & reporting.  Work with web developers to ensure proper & adequate front end tracking on all website features, and take an active role in identifying & resolving tracking gaps.  Provide stakeholders with dashboards and reports on website engagement & performance, and identify key insights & opportunities for website enhancement.
• Analyze dashboards, provide insights and recommendations to stakeholders. See through recommendations and how that impacted performance.
• Conduct ad-hoc investigations analyses and provide data-based insights & recommendations to digital & web marketers. 
• Assist in strategy and own implementation and reporting of A/B testing & experimentation.  Have a firm grasp of statistical hypothesis testing, and familiarity with small-sample statistical testing methods.   Provide appropriate interpretation of results & actionable recommendations to non-technical business stakeholders.
• Actively participate in a collaborative analytics team.  Support fellow team mates in knowledge building & sharing, QA’ing code & analyses, and creating documentation of best practices.
• Document how tracking was implemented and how dashboards were created for transparency and visibility for stakeholders and cross-team members

 

Basic Qualifications:

 

• 2+ years of working with digital marketing and web analytics data set (e.g.Google Analytics 4, segment.io, Google Ads, Google Search Console, Google Display Network) 
• Intermediate SQL skills
• 2+ years experience testing and experimentation (a/b testing, causal inference)
• 2+ years experience using Salesforce CRM data 
• 2+ years experience creating reports in a business intelligence tool like Tableau
• Comfortable managing projects and working autonomously to complete projects
• Excellent communicator and collaborative team player

 

Preferred Qualifications:

• Enterprise SaaS experience
• Experience with Git / version control
• Experience with Snowflake or similar data warehouse
• Experience with tools like Marketo, Salesforce
• Google Tag Manager
• Testing tools like VWO
• Segment.io 
• Multi-touch attribution experience 
• Marketing mix modeling experience

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
• HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off – 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.