Job Title: Senior Customer Communications Specialist

Job Location : Remote India

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s CoE is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

What does a Senior Customer Communications Specialist do?

A Communications Specialist:

• Helps create and execute technical communication strategies for a broad customer base consisting of nonprofits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
• Uses advanced problem-solving to resolve complex technical and administrative challenges in real-time across a number of technical domains and global teams that span multiple time zones. 
• Collaborates across the multiple internal teams to provide the best possible outcomes to meet customer needs.
• Assists with the maintenance of integrated custom tooling and supports the planning, evaluation, and implementation of new communications channels and systems. 

Requirements:

• A passion for the web, open-source, and for helping others.
• 5+ years of project management experience.
• Superb communications skills.
• Love for writing and editing to a variety of audiences.
• High attention to detail.
• Evidence of a curious mind.

Bonus Points:

• Experience writing for a variety of audiences; demonstrated capacity for flexible tone and style.
• A familiarity with LAMP stack technology.
• A familiarity with Jira or any other similar ticketing system.
• Bachelor’s degree in the humanities or equivalent preferred.

Why Acquia Operations?

• Guiding technical communications on a global scale. We operate in a cloud-based environment using a complex array of open-source technologies. If you enjoy working in collaboration with others to produce coherent communications in a fast-paced environment as part of a world-class customer success team, this is the job for you.

• A strong focus on work/life balance. When we say we want you to have a life outside the office, we mean it. Flexible hours and a liberal vacation policy lead to a role where you can have a life, not just a job you can live with.
• A genuinely fun and caring place to work. We’re a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others, both in Support Innovations and across Acquia as a whole to improve our offerings and customer experiences.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.