Since 1998, we’ve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally – Player Engagement – which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

 

Role overview

As a Quality Assurance Associate, you’ll support the project lead by evaluating ticket samples to ensure adherence to quality standards from a handling perspective. There’s potential for you to take full ownership of this task in the future, gaining increased responsibility and autonomy within the role.

 

What are we looking for? Our QA Associate has a knack for the following skills:

 

Leadership:

• Identify achievements or issues on them based on defined expectations and procedures established for the project
• Coach agents to incorporate feedback and increase the quality of their contact with customers

 

Analytics:

• Evaluate tickets samples

 

Communication:

• Provide helpful feedback to agents to help them understand their achievement and/or areas of improvement
• Assist with linguistic checks on the audited tickets, which also includes corrections and explanations on the errors

 

Business:

• Participate in building high quality standards for customer service

Requirements

You’d be a great fit for this role if you have:

• 4-year course or college level with experience in a similar capacity
• Hands-on experience in Quality Assurance
• Relevant background in Customer Support roles
• Demonstrated ability to deliver professional feedback would be a plus
• Proficiency in Excel with excellent analytical abilities
• Advanced English Skills – both written and spoken (C1-C2 level)
• Fully Proficient Japanese Skills
• Ability to work in autonomously as well as collaboratively within a team setting
• Excellent communication skills, maintaining objectivity and impartiality
• Assertiveness and can-do attitude
• Attention to detail and effective task prioritization skills

Benefits

待遇・福利厚生

• 雇用形態：契約社員
• 社会保険完備
• 時間外手当支給
• 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）
• 在宅勤務手当（社内規定による）
• 健康診断（年1回）
• インフルエンザ予防接種補助
• 従業員アシスタントプログラム
• 従業員持ち株会
• 社員紹介制度
• 語学プログラム（日本語／英語のレッスンサポート、資格取得サポート）
• 社内イベント（お花見、BBQ、忘年会などオフラインでのイベントも多数🎉）

 

 

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you’re interested in joining our team, we highly encourage you to apply.

That would be it from us – now we are waiting for your move!

#imaginemore

 

 

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Japan, Tokyo

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time

Working Pattern: Remote

 

About the company

 

COMPANY PROFILE

Established in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords(KWS) is the world’s leading provider of technical and creative services to the global video games market. Our 12,000 employees in 70+ Studios in 26 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers. We have a proven track record of organic and acquisition-led growth and have successfully acquired and integrated 50+ acquisitions since 2014.

 

WHY WORK AT KEYWORDS STUDIOS?

People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually.

We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.

This is what makes us Keywordians.

https://www.keywordsstudios.com/