About Us

Extropy Advisors is an advisory firm in the finance digital transformation space founded in 2014. Our mission is to help organizations navigate successfully through the financial digital transformation journey, reach exceptional performance, and develop the processes and culture for long-term continuous improvement. Core to our business is strong reseller and professional services partnerships with carefully selected technology platforms and service providers. We are a certified women-owned small business that believes in empowering organizations of all sizes to transition into an automated, paperless environment to improve the efficiency and accuracy of workflows, while freeing-up valuable human resources from routine mundane tasks and reassigning them to focus on more strategic assignments through thoughtfully planned change management practices.

Our Core Values

Commitment

Unwavering commitment to ensuring our customers’ success throughout their digital transformation journey, tailoring strategies for growth and excellence.

Ingenuity

Driving client success with creative solutions, staying at the forefront of digital finance through continuous learning and innovation.

Collaboration

Enhancing client outcomes by promoting internal collaboration, breaking down silos for a unified and effective digital transformation.

Leadership

Cultivating leadership in change management, supporting clients to effectively communicate and lead, and ensuring maximized results in the digital era.

About The Role
As the Team Lead of Project Managers at Extropy, you will play a crucial role in driving the success of our project management team. You will not only lead and mentor a group of talented project managers but also take on your own projects and accounts, ensuring that our clients receive exceptional service and support.

Tasks

Expectations:

Leadership and Team Development

· Team Leadership: Inspire your team to achieve goals and targets, fostering a positive and collaborative work environment.

· Performance Management: Set performance goals and objectives, conduct regular evaluations, provide feedback, and mentor individuals for professional growth.

· Team Development: Identify training needs and arrange programs to enhance project management skills and competencies.

Project Management and Oversight

· Project Oversight: Oversee and coordinate multiple projects, ensuring they are executed efficiently, on schedule, and within budget.

· Project Planning: Assist in developing comprehensive project plans, defining scope, objectives, deliverables, timelines, and resource requirements.

· Risk Management: Ensure project managers identify and mitigate risks effectively, taking proactive measures to minimize potential issues.

· Quality Assurance: Promote adherence to quality standards throughout the project lifecycle, ensuring deliverables meet or exceed expectations.

Stakeholder Communication and Collaboration

· Stakeholder Communication: Facilitate effective communication between project managers and stakeholders, including clients and other departments.

· Collaboration and Coordination: Foster collaboration among project managers, encouraging knowledge sharing and teamwork.

· Issue Resolution: Handle escalated client issues and assist project managers in resolving conflicts.

Operational Excellence and Continuous Improvement

· Operational Changes: Implement new operational changes within the team and partner with the Director of Operations to manage and lead the PM team.

· Continuous Improvement: Ensure ongoing enhancement of Extropy processes and provide feedback on the PM experience.

· Reporting and Documentation: Report to the Director of Operations to maintain a close tie to the Extropy mission, ensuring accurate and timely reporting of project status and key metrics.

Budget and Resource Management

· Resource Allocation: Allocate resources effectively among projects, considering workload, skills, and expertise of team members.

· Budget Management: Collaborate with project managers to manage budgets, monitor expenses, and optimize resource allocation.

Requirements

Candidate Requirements

· Bachelor’s degree or equivalent

· 5+ years of experience leading a team of Project Managers or similar

· 5+ years of experience in Customer Success with SaaS products, particularly with implementation projects

· Strong leadership skills, with the ability to inspire and drive performance improvement

· Skilled in tactical execution and strategic consulting, using both to establish trust with customers

· Ability to lead discovery, understand customer needs, and leverage product knowledge for solutions

· Advanced problem-solving skills

· Strong verbal and written communication skills across all stakeholder levelsExcellent active listening, negotiation, and presentation abilities

About the company

A financial digital transformation agency in the P2P ecosystem, namely Purchase to Pay and Spend Optimization solutions and everything around them.

Our mission is to help companies transition into an automated, paperless environment to improve the efficiency and accuracy of workflows, while freeing up valuable human resources from routine mundane tasks to focus on strategic initiatives.