About Addi

 

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values – A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

 

Mission

• Ensure proper handling of PQRs (Petitions, Complaints, and Claims) submitted by Addi’s customers, providing timely responses to them, complying with the company’s legal obligations, and in line with the highest service standards.

• Provide prompt and substantive attention to acciones de tutela and other requests from regulatory bodies.

• Serve as a liaison between the legal department and other Addi teams, such as internal control, customer service, and fraud, to define the course of action to be taken in each case and identify opportunities for improvement in Addi’s processes.

 

What you will do

 

• Thoroughly understand the services provided by Addi, its business units, and its customer service system.

• Independently prepare clear, complete, timely, and substantive responses to acciones de tutela and derechos de petición submitted by Addi’s customers, as well as to requests raised by various regulatory bodies.

• Investigate complaints and quickly escalate concerns to the appropriate team to drive case resolution.

• Be an effective liaison between the company and its external advisors or a BPO (Business Process Outsourcing) provider, if necessary, for the purpose of managing high volumes.

• Determine improvements to be implemented in Addi’s internal control system and other processes, based on patterns observed in acciones de tutela, derechos de petición, and requests from regulatory bodies.

 

Requirements

 

• Law student enrolled in the final semester prior to graduation with availability to start an internship from January 2025.

• Interest in managing derechos de petición, PQRs (Petitions, Complaints, and Claims), acciones de tutela, and litigation.

• Passionate about customer service.

• Distinctly organized and detail-oriented.

• Highly proactive.

• Ability to work in a team, but with a high level of independence and capacity to recalibrate priorities.

• Exceptional written and verbal communication skills, ability to translate concepts into clear steps, engage in challenging conversations, and communicate with technical and non-technical stakeholders at all levels.

• Conversational English at B2 level.

 

Benefits

 

• Work on a problem that matters and help change customers’ lives.

• Build a lasting company from the very beginning, helping define every aspect of it.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 100% for dependents), learning budget, Selia sessions.

 

How the hiring process looks like

 

• Meet with our recruiter for a 30-minute video chat. We will get to know you better, understand what you’re looking for, and answer any questions you might have about ADDI.

• Meet with the hiring manager for a 45-minute video chat interview. Here, we will ask you questions about your technical background and basic concepts. You will be able to ask any questions about the culture and how we work at ADDI.

• Complete a Live Business Case. With this technical challenge, we want to see your technical expertise solving a real-world problem. We expect that you invest 1 hour or less in working on the solution with the HM

• Meet with our General Counsel for a 30-minute chat to talk about your skills, interest and deep dive in your law knowledge and cultural alignment