Patient Services Assistant Manager

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About Winona:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.

About the role:

Winona is seeking a dynamic Full-Time Patient Services Assistant Manager based in the US or Canada. As the Patient Services Assistant Manager, you will play a pivotal role in supporting the daily operations of our Patient Services Team, ensuring top-notch customer service, and assisting in driving team performance to meet organizational objectives. You will work closely with the Patient Services Manager, assisting in managing a team of representatives and implementing strategies to enhance efficiency.

Responsibilities:

Staff Support:

  • Develop and manage staff schedules to ensure adequate coverage.

  • Collaborate with team members to accommodate preferences and optimize efficiency.

  • Handle and resolve personal issues with the team

Absence Management:

  • Document staff absences and assist in arranging coverage to minimize disruption.

  • Track off set hours

Productivity Support:

  • Manage staff assignments to meet productivity goals.

  • Aid in monitoring and tracking performance for improvement opportunities.

Platform Assistance:

  • Support in monitoring activity across various platforms and addressing issues (tabs, IC usage)

  • Work with the Patient Services Manager and Engineering to identify and troubleshoot administrative bugs

Training:

  • Conduct comprehensive training for new hires

  • Provide ongoing training for the Patient Services Team as required

Calendar Support:

  • Block schedules for holidays to prevent calls from being scheduled

  • Implement out-of-office messages in Intercom.

Qualifications:

  • Bachelor’s degree in business administration, management, or related field (preferred).

  • Proven experience managing a customer support team.

  • Experience in Healthcare and Technology

  • Strong leadership and interpersonal skills, with the ability to inspire and motivate team members.

  • Ability to multitask and remain calm under pressure.

  • Exceptional customer service, problem-solving, verbal and written communication, and conflict resolution skills.

  • Decisiveness and attention to detail.

  • Proficiency with technology, including computers, software applications, phone systems, etc.

What’s in it for You?

As a valued member of our team, you’ll enjoy:

  • Work wherever you choose

  • Unlimited PTO policy.

  • Non-working holidays per country of residence

  • Medical/ Dental/ Vision insurance (US-W2).

  • Referral bonuses

  • Fun and casual work environment.

  • Employee engagement activities and virtual gatherings.

  • Joining a diverse, global team! 🌍

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