Company Description

Freshworks is at the forefront of enabling businesses to provide exceptional experiences for their customers and employees. We achieve this by taking a fresh, innovative approach to developing and delivering cost-effective, rapidly deployable software tailored to end-users. Over 50,000 companies, spanning from startups to established enterprises, worldwide leverage Freshworks’ software-as-a-service offerings to enhance customer experiences (CX and CRM) and employee experiences (ITSM and HRSM).

Based in San Mateo, California, Freshworks operates with a dedicated team across 13 global locations, serving renowned customers such as Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Freshworks revolutionizes how world-class organizations collaborate with customers and colleagues through a comprehensive suite, including Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshteam (HR management system).

Job Description

This is an individual contributor position. You’ll be joining an Enterprise Sales Team that focuses on customers with 500+ employees and you will be a key player in our new sales strategy for Freshworks CX products. You’ll be responsible for identifying new CX opportunities, creating an end-to-end sales lifecycle, and selling the Freshworks CX suite of products to “new logo” customers in your territory.

Key Responsibilities

• Sell the CX Freshworks suite of products to “new logo” customers in your territory
• Identify new CX opportunities and create end-to-end sales lifecycle through direct and field outreach campaigns
• Collaborate with your Business Development Manager (BDM) to tier your accounts and prospect them via tailored and relevant outreach campaigns (social, email, and cold calling)
• Build, develop, and manage your sales pipeline
• Lead and communicate effectively with other departments, such as business development, marketing, and pre-sales, throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning

Qualifications

Do you have 5-7+ years of experience in SaaS sales, including 3–5+ years of experience in selling CX products (Customer Experience/Customer Services)? If yes, read on 🙂 

• Do you have experience in a new logo (hunting) sales role?
• Have you sold SaaS solutions in the DACH region?
• Are you fluent in German and English?
• Have you used Meddic, Value Selling or other sales methodologies?
• Have you consistently achieved/ overachieved sales goals?
• Are you customer-oriented, with strong communication skills, high curiosity, and an eagerness to learn?

Additional Information

These are some benefits you can expect from us in return:

• Company funded Life & Long-Term Disability insurance
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Free yoga classes twice a week
• Cycle to work Scheme
• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
• Company Funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO) 
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.