Junior Data Analyst

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We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You’ll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a Junior Data Analyst who is ready to learn and willing to work with data world. And we want you to join us!

Join the Transcom family in the role of Junior Data Analyst!


In this position, you’ll take your analytical abilities to new heights by being responsible for creating or modifying reports, assessing call volume preparation, average handling time and other factors that show productivity and efficiency. You will play a crucial role in preparing reports, customer inquiries and data analysis.

What’s in it for YOU!

  • An opportunity to work from home anywhere in Albania
  • Remote full onboarding process for a comfortable settling in;
  • Full-time work;
  • Cooperation with 18 foreign countries in which Transcom operates;
  • Opportunity to get acquainted with the activities of the contact center, its planning and organization;

To be successful in this role, the following is needed:

  • Fluency in English (no less than B2 level);
  • Ability to work with Google sheets/Excel;
  • Logical and analytical mindset;
  • Ability to translate technical language into user-friendly and vice versa;
  • Acquired higher education ;
  • Experience with system integration (would be an advantage).

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Apply and find out first-hand!

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