Summary
Carl Friedrik is a product design company challenging traditional luxury. We design and sell premium accessories and travel goods.
We empower modern professionals in their day-to-day lives with our unique blend of intelligent design, fine craftsmanship and long-lasting quality.
About the role
We are looking for a motivated and talented individual to join our team as Customer Service Representative. Someone who is passionate about customer experience and driving improvements is a must. This will be a fast-paced and intensive role as you will work closely with the E-Commerce Customer Service Manager, helping to solve customer queries and improve customer support KPIs.
Responsibilities:
Ideal candidate
We’re looking for a talented and highly motivated candidate to join our small, high-powered team.
Working days – Flexibility within the week; however, weekends are mandatory.
We are looking for someone that’s:
Experience
More about Carl Friedrik
We are challenging the outdated practises that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.
Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — so form always follows function in our creative process.
Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.
Carl Friedrik in the media
New York Times: “Best refined briefcase for daily use: Carl Friedrik”
Forbes: “The new king in the leather goods space”
Featured in HBO’s Emmy award-winning drama, Succession.
Benefits
Competitive salary
Contributory pension scheme
Annual company trip + frequent team social events
Flexible location, even remote
Premium co-working spaces in London and Barcelona
Join a fast-growing, agile and international team, passionate about innovation and making a difference
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