ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

ITHAKA is seeking a dynamic, experienced, and passionate Delivery Lead to support the development of  JSTOR products and solutions that further our mission to improve access to knowledge and education for people around the world. 

As a Delivery Lead, you are accountable for helping teams deliver value. You will use your knowledge of Lean principles and agile values and practices to support our quest for increased innovation, quality, and speed to market. 

The preferred candidate is a problem solver and team player who leads by example. You will reliably and sustainably drive execution to deliver on shared goals and lend a hand with tasks that support your teams. To succeed in this role, you will help the team proactively identify and address conflicting priorities and risks, ensuring that issues are escalated promptly when necessary.You should be comfortable leading through influence and helping teams navigate conflict while modelling the operational excellence mindset by approaching work initiatives with curiosity and by challenging the status quo. In this role, you will collaborate with cross-functional teams including, development teams, business leaders, subject matter experts, and product managers.  You will report directly to the Manager, Agile Delivery.

Responsibilities

• Align teams around organizational strategy and lead efforts to deliver on shared goals.
• Drive team success by managing delivery targets, dependencies, and risks, fostering cross-team collaboration.
• Promote transparent communication within and across teams that builds trust, accountability, and predictability.
• Accelerate the delivery of business value by facilitating productive collaboration and clear communication among and between teams, Product Managers, Tech Leads, and Designers, and other stakeholders (Marketing, Partner and User Services, Outreach, etc.).
• Help teams realize their product vision and build deep knowledge of their product by facilitating high-value working sessions that emphasize effective collaboration, continuous learning, and shared understanding.
• Partner to define and use metrics, including OKRs and KPIs, to optimize product delivery and team performance.
• Execute timely and effective communication strategies to keep stakeholders informed during incidents, ensuring transparency, trust, and minimal disruption.
• Facilitate cultural transformation and foster a holistic approach to team support and value delivery across the organization, modeling excellence in giving, receiving, and implementing feedback.
• Foster a culture that embraces and reinforces ITHAKA’s core values of #Belonging, #Evidence, #Speed, #Teamwork, and #Trust as well as models an operational excellence mindset.

Experience and Skills

• 3+ years of software delivery experience in product organizations, including experience working with multiple teams.
• Demonstrated understanding of the agile principles, methods, and roles.
• Flexible, dogma-free approach to agile practices and processes, focused on success, innovation, and continuous learning.
• Proven experience working with agile frameworks such as Lean, Scrum, and Kanban, and a solid understanding of software development lifecycles.
• Exceptional facilitation and mentoring skills.
• Proficiency in building collaborative partnerships across all organizational levels, coupled with a demonstrated ability to effectively communicate when engaging with stakeholders.
• Demonstrated ability to apply agile methods in effective ways to empower and support high-performing teams, deliver successful products to the market, and navigate conflict effectively.
• Ability to work effectively and to partner and collaborate productively with colleagues at all levels of the organization, both inside and outside the technical domain.
• Highly adept at using metrics and data to drive continuous improvement
• Proficiency with technology tools such as Jira, TFS, Mural, Slack, DORA or similar tools.

Compensation & Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $86,000 to $107,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. Our total compensation package for benefits-eligible employees includes employer-paid medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, 12 sick days, gym reimbursement, and more.

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Work for ITHAKA 

We are committed to our organizational values of belonging, evidence, speed, teamwork,  and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

Apply Now:

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at [email protected].  ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at [email protected]. 

We are proud to be an Equal Opportunity/Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.