Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero.

 

We create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions.

 

By reimagining legal documents, we take the stress out of contract management, empowering brilliant people to do their best work while fueling exponential growth.

 

 

The Role: Customer Support Specialist

 

As a Customer Support Specialist for Evisort, you’ll be actively interacting and responding to customers to troubleshoot issues and answer product-related questions. You’ll collaborate closely with other teams such as Customer Success, Marketing, Product, and Engineering as well as be a major contributor to our Support Help Center. This role requires someone empathetic, has great communication skills, and enjoys collaborating cross-functionally with other teams.

 

Location: US/CA – Ideally EST

 

What You’ll Do

• Partner with customers to effectively resolve issues through email and chat communications, adapting to fluctuations in the volume of incoming inquiries
• Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
• Create and review articles and FAQs within our Help Center in line with our review process schedule; modify articles as needed to ensure accuracy
• Collaborate with product/engineering teams to become an expert on new features acting as the go-to person for internal and external questions

Skills/Qualifications:

• 2+ years of experience in Customer Support role in SaaS
• Highly collaborative with a team-first mindset; you can work effortlessly and effectively across all departments
• Exceptional communication skills, highly organized, and customer intuitive
• Knowledge of rest APIs and SSO preferred
• Experience with Support tools and related tools such as Zendesk, Jira, Salesforce, etc. preferred
• Experience in the Legal space preferred
• BA/BS degree or higher from an accredited university

Evisort is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position in the United States.