David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Greece.

Position: Customer Service Representative

Location: Remote/work from home from anywhere in Greece (on-site in Athens available as well)

Employment type: Full-time

 

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers through various channels (phone, email and chat)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners

 

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Previous work experience in customer service/support roles
• Car rental experience is preferable
• Hospitality experience
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Ability to identify, apply and explain your product and/or service expertise with clarity

 

OFFER:

• Excellent remuneration package based on experience, skills and performance
• 14 salaries
• Private health and life insurance
• 8 hours shifts covering hours from 9 AM to midnight
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• 25 days’ annual leave per year
• Remote work model