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Job Details

We are seeking a customer-focused and enthusiastic Call Center Agent to join our Bath Remodeling Company. As a vital part of our customer service team, you will be responsible for handling inbound calls, addressing customer inquiries, and providing information about our bath remodeling services. If you are a skilled communicator with a passion for delivering exceptional customer experiences, we invite you to apply.

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior to Advanced Level
MIN. HOURS/WEEK: 30- 40 hours
SHIFT TIME ZONE : EST
SHIFT HOURS between 9:00 am to 6:00pm
SHIFT DAY: Tuesday to Saturday or Sunday to Thu
Number of VAs: 2

PREFERENCES:
GENDER PREFERENCE: NONE
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: NONE
REGION PREFERENCES: NONE

Call Center Virtual Assistant

Responsibilities:

Inbound Calls:
Answer incoming calls from potential customers, existing clients, and partners.
Listen attentively to customer inquiries, providing accurate information about our bath remodeling services.

Customer Assistance:
Assist customers in scheduling appointments for in-home consultations or showroom visits.
Provide details about our products, services, and pricing, addressing customer questions and concerns.

Lead Qualification:
Qualify leads by gathering essential information about the customer’s needs, budget, and timeline for bath remodeling projects.

Appointment Scheduling
Coordinate with our sales and service teams to schedule appointments for on-site assessments or consultations.

Follow-Up:
Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.

Database Management:
Update and maintain customer information in the CRM system, ensuring accuracy and completeness.

Qualifications:
Excellent verbal communication skills and a friendly, customer-centric demeanor.
Ability to navigate customer inquiries effectively and provide accurate information.
Strong multitasking abilities in a fast-paced environment.
Previous experience in a customer service or call center role is a plus.
Familiarity with bath remodeling or construction services is advantageous.

Application/Software: MS office Tools
They should have access to a smartphone and be able and willing to download the DUO app on their phone, which our system uses for 2-factor authentication. This app is an important step in their set up and daily login processes.
Phone System: Would be provided by Client
CLIENT INDUSTRY: Construction

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!