ProArch is seeking an Account Manager who is customer-centric, ambitious, and adept at understanding and effectively communicating the value of IT services. This role requires a candidate with a strong background in sales, particularly in selling and servicing managed IT services, support services, security services, and data-related solutions. The ideal candidate will take a consultative approach, leveraging their expertise to guide clients toward solutions that align with their business objectives. 

• Develop and nurture strong relationships with key accounts, prioritizing customer satisfaction and identifying opportunities for growth. 
• Gain a deep understanding of clients’ business goals and IT needs, with a focus on managed services, support services, security services, and data-related solutions. 
• Act as a trusted advisor to clients, providing strategic guidance on how technology can drive business outcomes. 
• Work closely with Strategic Account Executive to drive revenue growth within assigned accounts by identifying and capitalizing on upsell and cross-sell opportunities. 
• Collaborate with technical teams to craft and present tailored solutions that address client needs. 
• Manage the sales process for new business opportunities within existing accounts, ensuring a seamless customer experience. 
• Serve as an active member of the “Transfer to Operations” when a Managed Solutions client is brought on.  

• Maintain accurate records of account activities and opportunities in CRM software. 
• Gather and relay client feedback to inform product and service enhancements. 
• Prepare detailed reports on account status, activity, and forecasts. 
• Run sales campaigns out of HubSpot. 

Requirements

• Bachelor’s degree in Business, IT, or a related field 
• Minimum of 3 years’ experience in sales or account management, with a focus on selling and servicing managed IT services, support services, security services, and data-related solutions 
• Strong understanding of IT services and solutions, with the ability to effectively communicate their value to clients 
• Excellent communication, negotiation, and presentation skills 
• Proven ability to manage complex sales cycles and address customer needs 
• Consultative approach to sales, with a focus on understanding and addressing client challenges 
• Previous experience in a technical sales or support role is preferred 
• Knowledge of CRM software and sales tools 

About the company

We are a value-driven consulting and engineering partner, helping companies to design and execute their most challenging digital transformations in the Cloud.

Moving to the Cloud is merely the foundation of your digital transformation. Once migration is complete, we integrate cutting-edge technologies into all areas of your organisation to redefine the way you do business.Our aim is to take you on a Cloud-centric journey to unlock the value hidden in your data and compete in an increasingly competitive and connected world. We take an evidence-based approach to setting up your transformation, leveraging ProArch’s solution set to accelerate your time to value.