Are you passionate about making users successful? Do you enjoy making complex information easy to understand? Do you thrive in a dynamic fast-changing environment? If yes, then we’d love to talk with you!
We are looking for a manager to lead a growing team of technical writers who create and publish content for our industry-leading cloud platform, applications, and services.
As a manager on the Information Experience (IX) team, you will work with various cross-functional teams to develop a keen understanding of our technologies and audiences. You will use your passion for customer success to make sure our business and technical users get the right information, when and where they need it. You will mentor and grow team members, and help the team prioritize effectively. You will manage multiple projects and ensure that we deliver impactful content on time and at high quality.
To succeed in this role, you must have excellent communication skills, strong technical and project management skills, a hands-on approach, and a self-motivated attitude. Expect to work in a diverse management team that collaborates to develop our talent, and seeks to continuously improve how we work and to move our trade to the next level.
Responsibilities:
Manage a team of Information Development professionals who design, develop, and publish content, including application guides, online experiences, developer documentation, and API content
Collaborate with product owners, designers, software leads and developers, and other teams to plan, create, and update product content in alignment with business strategy and goals
Drive the information experience through various deliverables and formats, including contextual assistance, UI text, and walk-throughs
Use analytics and feedback to measure content effectiveness and to drive improvements
Lead and participate in initiatives to solve specific challenges or to develop innovative approaches to content design and delivery
Support the team in creating and publishing content as needed
Track and manage projects in a fast-paced environment
Manage and mentor the team to help them through their careers and to achieve a shared product vision
Requirements:
5+ years of experience as a writer for enterprise software for multiple audiences, with at least 2 years leading technical writing teams
Ability to think critically about the user journey and to craft holistic persona-based information experiences that span multiple media and formats
Understanding and application of minimalism, structured authoring, content strategy, and information architecture
Ability to prioritize to manage multiple responsibilities across projects and teams
Experience collaborating with cross-functional groups across different geographic locations
Ability to grasp new technologies quickly and to work hands-on with products so you can empathize with the challenges our users face
Good understanding of SaaS technologies, cloud platforms and applications, Dev Ops processes, and APIs
Successful track record of driving change
Experience coaching, growing, and motivating team members to achieve their full potential
Excellent communication, leadership, and organizational skills
Bachelor’s degree or above in a technical or content-related field, or comparable work experience
Preferred Qualifications:
Experience working in DITA or Markdown
Working knowledge of source control tools (such as Git), API documentation tools (such as Swagger tools), video creation tools, and walk-through tools (such as Pendo)
Experience working in a fast-paced Agile environment
Experience using analytics tools (such as Google Analytics and Pendo) that can help making data-driven decisions
UX writing or copywriting experience
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About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or
[email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail
[email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
