We’re partnering with a leading BPO consultancy to find a passionate German-speaking Customer Service Representative to join their team in Greece! This exciting opportunity offers a flexible work arrangement, allowing you to work remotely from anywhere in Greece or on-site in Athens.

Tasks

• Provide exceptional customer service through various channels (phone, email, and chat).
• Continuously learn and expand your knowledge to effectively answer customer inquiries and resolve issues.
• Serve as a primary point of contact for leading partners, handling basic questions, general inquiries, cancellations, and amendments.
• Utilize appropriate tools and processes to deliver accurate, complete, and valid information.
• Ensure a positive and high-quality customer experience for all interactions.

Requirements

• Professionally fluent German speaker (both written and spoken)
• Fluent English (B2 level or higher)
• Previous customer service/support experience
• Car rental experience (preferred)
• Hospitality experience (a plus)
• Passionate about customer service and satisfaction
• Strong problem-solving skills
• Positive, upbeat, and enthusiastic personality
• Ability to clearly explain product/service knowledge

Benefits

• Competitive salary and benefits package based on your experience and skills
• 14 monthly payments
• Comprehensive health and life insurance coverage
• Flexible work schedule with 8-hour shifts
• Dynamic and supportive team environment with a positive atmosphere
• Opportunities for professional development and growth
• 25 days of annual paid leave
• Remote work flexibility (with on-site option in Athens)

Ready to Join Our Team?

If you’re a customer-focused professional with a passion for service and fluency in German, we encourage you to apply!

About the company

At Careerxtra, we stand as a dedicated staffing specialist in the dynamic realm of the working world. With a pulse on ever-evolving industries, we meticulously connect opportunities to our vibrant and growing community, fostering a seamless synergy between talent and growth.