Conversant Group is an IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7 which provides infrastructure assessment, strategy and remediation, Grypho5 which offers ongoing managed protection, and Fenix24 which provides rapid restoration in case of a cyberattack.

The Managed Backup III role will be principally responsible for managing and maintaining the operational readiness of backup and disaster recovery solutions. This role will report to the Support Services Manager and is 100% remote.

An ideal candidate will be able to:

·       Perform engineering tasks to maintain full operational readiness of backup disaster and recovery solutions

·       Handle client incidents and escalations

·       Install, configure, and audit backup data protection solutions

Key Responsibilities

Perform engineering tasks in support of data protection services

Handle client satisfaction escalations and incidents

Install, configure, and audit data protection platforms and applications

Review and consult on product, solution, and client change control requests

Understand the client’s end goals and help create a plan to achieve them

Perform other tasks as needed to support Data Protection Practice Group initiatives

Participate in an on-call rotation

Preferred Skills

Demonstrated practical expertise in backup and disaster recovery

Communicate effectively in any form or medium

Manage dynamic and competitive priorities

Organize complex technical tasks for multiple clients at once

Knowledge of information technology and managed services best practices

Experience with service delivery in a managed services practice organization

Server, network, storage, and or security support experience

Practical application of InfoSec principles

Why work for us?

We offer a dynamic, innovative work environment with rewarding work – help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

Internal and external learning & development opportunities, including career advancement.

Competitive compensation & benefits.

Scheduled & flexible PTO programs.

Fully remote work options.

Family friendly programs

Care packages

Regular team building events.

Join the world’s first Civilian Cybersecurity Force and take your career to the next level!