Are you a native German speaker and fluent in English? eSalon is looking for a bilingual Customer Service Representative to join us in providing outstanding customer support to our rapidly growing client base. This is a fully remote position that remotes to the UK / EU Customer Service Manager. 

eSalon is an Los Angeles-based beauty brand that creates custom home hair color from scratch. We’ve won Best Home Hair Color by Allure Magazine 8X, and crafted over 310,000 unique color variations so far.

We’re looking for a compassionate and persuasive individual who has an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn as well as gather client insights about our products, services, and customer satisfaction.

Responsibilities:

• Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
• Provide customer service via phone, email, and chat in both English and German.
• Retain clients in accordance with company requirements and customer needs.
• Meet and exceed individual goals.
• Document client interactions accurately.
• Communicate ongoing retention activity and progress.
• Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
• Other duties as required.

Requirements

• 1+ years customer service or call center experience
• Native German speaker whose also fluent in English (reading, writing, speaking)
• Experience selling in a solution or service environment with top notch phone presentation skills.
• Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
• Must be organized, self-motivated, driven, and have an appetite to succeed.
• Consistent track record of retaining a high percentage of clients.
• Excellent writing skills.
• Stable work history.
• Highly motivated & energetic.
• Flexible and able to thrive in a fast paced, high growth environment.

Benefits

• Competitive Salary
• Full Time Standard Benefits
• Pension
• 28 Days Holiday 
• Fully Remote position

About the company

eSalon is a rapidly growing company that leverages technology and human expertise to deliver a one-of-a-kind hair color experience. We’re disrupting the beauty industry by bringing the high quality, high touch results of the salon to the masses.

Part tech. Part beauty. All teamwork. We’re a unique blend of web experts, engineers and beauty professionals working side-by-side to offer customized haircolor and salon quality hair care products at-home. Our culture is dynamic, blending together innovative thinkers in product development, engineering, marketing, finance, creative, and customer service. We have an open office environment with free snacks, first Friday lunches—and of course, the hair color is on us!

Within the last few years, we ranked #7 on Internet Retailer’s Hot 100 Retailers list and won the Allure Best of Beauty Award for Best Home Hair Color for the fourth year in a row.