As a Referral Specialist in our Dedicated Referral Management Program at Motion MSK, you’ll play a critical role in bridging the gap between primary care providers, patients, and Motion’s exceptional care team. Your mission: to deliver compassionate, personalized support while helping patients navigate their care journey and building relationships that make a difference.

If you’re passionate about patient care, thrive in a collaborative environment, and love solving problems, this is your chance to make a meaningful impact. At Motion, your work will not only support patients but also shape the future of MSK care—and your career.

The job:

Provide operational support for Motion’s Dedicated Referral Management program

• Analyze, document, and organize daily referral data from primary care partners, identifying opportunities to support patients with MSK care needs
• Provide warm, care-driven patient outreach and education on Motion MSK as a  care solution, including:
• Building trust
• Active listening
• Patient validation
• Identifying opportunities to personalize patient education
• Grow and maintain strong relationships and communication with clinical partners

Partner with Motion’s Clinical Operations team

• Support patient scheduling and warm hand offs as needed
• Be the communication and relationship bridge between the Motion Ops team and partner teams
• Collaborate on strategic problem solving for patient needs

Have the opportunity to progress your career 

• Quickly scale responsibility and oversight within the organization

Requirements

• Bachelor’s degree in a related field or related hands on experience
• Are philosophically aligned with our model of evidence-based musculoskeletal care
• Believe that more care is not always better care and the rush to surgery, imaging, and drugs ultimately hurts many patients
• Want to work in a collaborative care team environment with physicians, advanced practice providers, physical therapists, health coaches, and other exceptional health care operators
• Are a flexible and collaborative colleague who is interested in helping to define and refine our operational processes
• Have relevant work experience
• Worked in an ambulatory practice as a patient care coordinator, referral coordinator, or medical assistant
• Created and maintained operational workflows
• Partnered successfully with physicians to enable outstanding care delivery
• Have start up experience
• Have proven communication and customer service skills
• Are seeking a professional environment to grow, learn, and make an impact
• Possess a desire to improve the experience of patients, providers, and partners 
• Are a natural problem solver, self-starter,clear communicator, and creative thinker

Preferred:

• Multi Lingual 
• Have start up experience
• Have prior musculoskeletal or exercise science knowledge

Location requirements: 

Candidate must have the ability to work standard Eastern Time office hours with reliable internet access

Benefits

At Motion, we know that providing great care starts with taking care of our team. That’s why we’re committed to supporting you both professionally and personally, offering a comprehensive set of benefits designed with your well-being in mind.

• Health Benefits: We’ve got you covered—literally. Our dental and vision plans are 100% company-paid AND our medical plans are up to 90% company-paid, keeping health benefits for you not only accessible but also affordable!
• Retirement Savings: Secure your future with our competitive retirement plans, which include a company match to help you grow your savings.
• Paid Time Off: From PTO and holidays to parental and bereavement leave, we’re here to support you through all of life’s moments.
• Family Building: We’re here for you as you grow your family, offering financial support for fertility treatments and family-building assistance.:
• Mental Health Support: Your mental health matters. That’s why we provide free 24/7 access to mental health resources to ensure you’re supported whenever you need it.

About the company

Motion Musculoskeletal Institute is building the next generation of MSK care and is on a mission to create a new gold standard for musculoskeletal care that delivers outstanding patient outcomes and experience, that is scalable and standardized, and that aligns the incentives of payers, PCPs, and specialist

The current system forces patients to navigate a frustrating maze of provider types, treatment options and insurance hoops – a confusing mess that leads to frustration, wasted dollars, misdiagnosis and mistreatment.

Our goal is to radically improve the way that musculoskeletal issues are cared for within the broader context of the US healthcare ecosystem and we are looking for clinicians who are dedicated to high-quality, evidence-based medicine, interested in new models of care, and excited about utilization of high-value technology to be a part of our journey