EOS: Real. Simple. Results.
EOS®, the Entrepreneurial Operating System, is a complete set of simple concepts and practical tools that have helped thousands of entrepreneurs get what they want from their businesses. Purely implementing EOS helps the people who own and run entrepreneurial companies run better businesses and lead their ideal lives.
The Role- Technical Customer Support Manager
We are seeking an experienced and customer-focused individual to join our team as a Technical Customer Support Manager. The ideal candidate will have a strong background in Customer Service Team Management, SaaS (Software as a Service), and a passion for delivering exceptional customer experiences. As a Technical Customer Support Manager, you will play a pivotal role in ensuring our customers receive timely assistance and resolution to their inquiries and technical issues.
The Technical Customer Support Manager is critical in outlining and achieving how customers perceive the company while driving high customer satisfaction and retention.
The successful candidate will be a growth-oriented manager who can recruit, hire, train, and build a high-performing Customer Support Team and prioritize their team members’ development. They will be accountable for leading a high-performing Customer Support team to deliver world-class service, an engaging environment for employees, and value to customers. Our Customer Support organization is multi-dimensional: running across many business lines, in-person events and training, software and digital products, and more. In addition to its multidimensional nature, it serves clients across many languages in the US and internationally. The Technical Customer Support Manager will be adept at strategizing and guiding support efforts across numerous touch points and for various categories of end users.
This position is also accountable for creating a positive culture while overseeing the development, implementation, enhancement, improvement, and support of Customer Support processes, systems, technologies, and strategies. The ability to work effectively with others is critical, as extensive collaboration with EOSW personnel, Professional EOS Implementers, and end-user customers is required. The goal is to deliver an excellent customer service experience, respond efficiently to customer inquiries, and maintain and promote high customer satisfaction.
Will report directly to EOS Worldwide’s Head of Customer Success.
Job Duties and Responsibilities:
Skills and Qualifications:
Additional Preferred Qualifications:
Location: Work from home position with occasional work travel and on-site collaborative meetings as needed/SE Michigan
Job Type: Full-time, Exempt
Compensation Range: $80,000- $95,000 base salary with the potential for a merit-based bonus plus tech stipend, health, dental and vision benefits, life insurance, flex-time, PTO and more!
EOS Worldwide accepts applications on an ongoing basis, until the position is filled.
If you are a California resident applying for this position, you can review our EOS Worldwide California Applicant Privacy Notice here EOS Worldwide California Applicant Privacy
EEOC Statement: EOS Worldwide is an equal-opportunity employer. All qualified applicants will receive consideration for this position without regard to race, color, religion, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences.
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