We are seeking an experienced Infrastructure Engineer, who can provide scalable solutions and work independently and be a good team player. This individual will be responsible for the day-to-day operations, administering, monitoring, troubleshooting, automation, and configuration of Windows/VMware/Linux servers in AWS and on-prem. This individual will also manage and resolve service requests via ServiceNow ticketing system and work closely with internal teams (DevSecOps, Infrastructure, Networking, UC, and AV) and support other customers like Information Security.
Responsibilities:
Manage, coordinate, and implement software upgrades, patches, hot fixes on Linux/Windows/ESXi
systems, using tools like SCCM, Satellite, Spacewalk
Maintain OS configuration using Configuration Management tools like Ansible
Support file/printer servers and manage AD resource permissions
Manage external digital certificate requests and external DNS provider
Participate in Data Center consolidation, and migration to the cloud (AWS)
Provide hands on operational support for Firewalls, Routers, Switches and associated Security related devices.
investigate and resolve network and security incidents
Fault finding, analysis and of logging information for reporting of performance exceptions
Proactively monitoring system performance and capacity planning
Create and modify scripts or applications to perform tasks
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
Collaborate with other teams and team members to develop automation strategies and deployment processes
Design and document SOPs (Standard Operating Procedures) for system administration activities
Maintain best practices on managing systems and services across all environments
Must be able to participate in periodic on-call rotation
Must be able to work with minimal supervision, is self-motivated and able to define, plan and implement long-term goals, tasks and projects
Qualifications:
BS in Computer Science or Engineering or information systems or related field (or equivalent experience) required
Good understanding of AWS services like EC2, S3, VPC, Route53 and Kubernetes
7+ years Windows/VMware/Linux systems administration experience
Scripting skills: highly skilled in a at least two typical scripting languages (shell/bash, PowerShell, Perl, python, ruby)
Knowledge of infrastructure automation tools such as Ansible, Terraform, Satellite, Spacewalk etc.
Experience designing and maintaining AWS-based systems
Experience configuring Linux/Windows guests in a VMware ESXi environment
Experience supporting Microsoft Exchange, preferably in a hybrid environment
Strong understanding of Active Directory and related technologies, especially DNS and DHCP
A thorough understanding and management of Microsoft applications: ADFS, PKI, SCOM, KMS, MBAM, RDS, IIS, and SQL
2+ years of Office 365 experience including migrations from on-premises highly desired
A full understanding of Microsoft Office 365 administration and experience supporting complex environments with emphasis on Exchange and SharePoint Online
In-depth knowledge related to the Office 365 applications and features including Azure Directory
Excellent problem solving, multitasking, troubleshooting skills and attention to details are required to work in this challenging and dynamic environment
Windows client OS image building (preferably using MDT) is a plus
SCCM experience for patch management, application deployment, and OS deployment is a plus
Knowledge of SSO integration between Office 365 and major SSO providers like Okta
Good understanding of Cisco switches, DMVPN, Palo Alto Network firewall
Comfortable working with third parties and managed service providers
Strong knowledge related to email security (SPF, DKIM, and DMARC) and security best practices in general and mail client/server troubleshooting
Strong documentation skill, analytical, organizational, and problem solving skills, as well as accuracy and attention to detail
Very strong interpersonal, customer service, result oriented and team building skills are essential
Jamf experience for MACs management is a plus
Any Linux (RHCT, RHCE and LPIC), AWS certifications or Office 365 MCSA will be plus
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
